Service & Support

Our Mission

When our clients rely on a customised and personalised service contract with Kessler Process Automation, they can count on the fastest possible response time, coupled with 24/7 availability. The perfect framework programme if you want to be prepared for breakdowns, malfunctions or broken parts at all times. But it is also possible without a service contract: Kessler Process Automation offers a hotline and remote support. Detailed service reports and access to the Kessler PA service portal round off the offer, with which any problem can be solved by expert and experienced support.

Expertise

1. Remote Support
2. 24/7 hotline
3. Service contracts
4. Fault management
5. Service portal

Our Mission

Keep it alive - keep it alive: This is Kessler Process Automation's motto when it comes to lifecycle service. Systems that have been installed by us or that are supported or modernised by our engineers should remain in operation for as long as possible, because after all, that is exactly what quality should be able to do: work reliably, conveniently and safely for a long time. With our Lifecycle Service, we want to maintain precisely this optimum working and process condition and thus act with our service portfolio to support the extension of service life. We operate worldwide and have already proven ourselves on a wide variety of systems around the globe.

Expertise

1. System checks
2. Backup strategies
3. Network analyses
4. Documentation preparation
5. Software upgrades

Our Mission

Kessler Process Automation provides process control technology in the form of software and hardware solutions. If this does not involve the world of programmers, customers can also rely on us, as our warehouse enables us to provide the required spare part immediately in many cases. Such a supply of urgently needed, suitable spare parts can be utilised and fixed within a service contract via our equipment provision service.

Expertise

1. On-site support
2. Maintenance
3. Software updates
4. Spare parts service
5. System maintenance
6. Equipment provision

Our Mission

Development does not stand still - quite the opposite. Particularly in such a highly technological environment as process control technology and automation, no innovation must be missed, no trend must be overlooked and no zeitgeist or social development must be ignored if success is to be ensured in the future. We also contribute to this in our customers' companies through our training programmes. On the one hand, this involves presenting current trends and product developments, and on the other, of course, direct training of operating personnel on the control systems we have just installed. Anyone who works with this technology on a daily basis should be able to master it with absolute confidence, which is why we explicitly and thoroughly teach the administration and configuration of the control systems and user interfaces on site or in-house in our training courses in order to create real confidence.

Expertise

1. Staff training
2. Trend analyses
3. Practical training
4. Competitive positioning