A product – be it a software or hardware solution – was installed or assembled at a company and has been successfully put to use. Now what? It is certain that high-quality components and in-depth technical expertise minimize the probability of errors and make it less likely that you will need replacement parts – but this situation cannot be entirely excluded. We are by our customers’ side here, too. No one is left alone and we take responsibility for our concepts even many years after installation and assembly. But that’s not all: our Service and Support also include on-call service around the clock or can be made available as a hotline or remote support without a service agreement. In general, our service agreements can be put together modularly, so that each of our customers gets exactly the package that works for them and offers the best possible support.

Our motto is to operate all of our customers’ equipment for as long as possible. That means that not only do hardware products have to be regularly serviced, maintained, or replaced, but software services are also necessary when it comes to updates, documentation, remote support, and security. In this respect, we work with concepts and options we create ourselves that enable us to offer Life Cycle Service that guarantees optimum plant management and the longest service life possible.